PCiNeed
Agent at your call
PCiNeed delivers peace of mind
through managed maintenance of information
technology systems.
As a PCiNeed client member
your business has dedicated access to the
'depth and breadth’ of 100 qualified
technical servicemen with the voice of
one. We fully understand your
mission is to be successful! Your
mission-critical IT systems help you accomplish
that success when managed properly.
PCiNeed Managed Services backed by our
best-in-class PCiNeed Agent Network, your
business is not dependant on the mission-
critical IT services of one technician,
but the strength of a network with a Quality
of Service policy to assist in
managing your systems.
Our standardized quality of
service approach ensures that peace
of mind through our PCiNeed® Services
Suite. PCiNeed Services Suite
is a comprehensive services program customized
around your businesses needs to serve you
better. Below are the details of our
exciting program!
PCiNeed® Services Suite
Overview
Feature |
Benefit |
PCiNeed
service manual customized for your
business |
Easy
to access information about the most
critical aspects of your information
systems scalable from 2 to 200 IT assets
and multiple locations. |
PCiNeed
preventative maintenance checklist |
Communicated
expectation of tech services performed
on location including the best-in-class
15 Pt. ‘3K Mile PC Checkup. |
Online,
onsite and on-the-phone customer
solutions support |
Flexible
access to solutions support for your
line-of-business applications. |
Remote
backup for encrypted data archival
supporting HIPPA and Sarbanes-Oxley
standards |
Reliable
protection of critical data securely
transferred to a remote location. Easy
to restore file information. |
PCiNeed
customer support vTicket |
Easy
to use issue submission system to report
issues and log resolutions. |
Dedicated
PCiNeed Agent |
Assurance
of a qualified Agent to service the
location. Back-up Agent via the
Agent Network provide fail-over support. |
Secure
VIP access to the PCiNeed.com Superwarehouse |
Gain
increased purchase power of your IT
spending by saving 25% thru your online
portal. Access to 15,000+ technology
products at wholesale prices 24-7. |
PCiNeed
Agent “Code of Conduct” Policy |
Communicated
expectation of attitude and performance
on location standards. |
Hosted
Website and Mail maintenance |
Simplified
technical management of online marketing
aspects of the information systems. |
PCiNeed
Incident service minutes with PCiNeed
Incident roll-over® |
Increased
service investment protection thru
transferring unused technical support
allocation to the next month. |
Taking your computer
network to a level of peace of mind
Added value of the PCiNeed Services Suite
- As a consumer of the PCiNeed services
suite you can enjoy the added ability
to streamline your technology product
and support savings by more than 65%.
- We make Customer Service, Your Custom
Service. That’s important
because we service repeated customers
like yours and to understand business
expectations.
- This gives us the added ability to
know what your business will need now. Along
with the importance of your critical
line-of-business applications for today’s
success!
Commitment of
your PCiNeed Agent Network to service your
business technology needs is built on a standardized
computer services approach.
Testimonials
“I can be assured that the quality
maintenance provided the prior visit will
be the same as the next time my PCiNeed Agent
is onsite.”
With our preventative maintenance checklist
the standardized services provided by your
PCiNeed Agent is clear and consistent.
“My dental offices are under the
services support plan. They’re
services has allowed my staff and I to
focus on servicing our patients and leveraging
my dedicated PCiNeed tech support team
to maintain our dental technology applications.”
With our PCiNeed Managed Services for
Dental our technology support services
extend to the line-of-business applications
dental offices use for practice and image
management.
“My PCiNeed agent
is very courteous to my staff when explaining
the status of technical issues and resolution
plans.”
Each one of our trained PCiNeed Agent
signs a binding Code of Conduct policy
which is formerly presented to each one
of our client members. The Code of Conduct
policy ensures a standardized level of
communications and professionalism.
“One afternoon my office was having
an unexpected technical issue which needed
the assistance of our PCiNeed agent. Our
primary PCiNeed agent was not available and
the backup agent was dispatched to our office. The
backup was able to fill-in and provide a
timely resolution to our issue.”
It is part of our PCiNeed Services Suite
to provide a primary and backup agent to
support every client member. This provides
the needed coverage business come to expect
from PCiNeed.
“The biggest value-add
of our computer network is finally having
our own service manual to keep up with
all the configuration and password information
for our systems.”
One of the 1st deliverables we provide
as part of being a client member is a customized
service manual which includes all of the
critical information about your computer
network at your fingertips.
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